Refund policy
Return & Refund Policy
Last updated: October 25, 2026
30-day returns
You can return an item within 30 days of delivery for a refund to your original payment method.
- Items must be unused, unworn, unwashed and in the condition you received them, with the original packaging.
- Items that have been used or damaged after delivery cannot be returned.
- We do not charge a restocking fee.
Who pays for return shipping
- Change of mind (for example, you no longer want the item or chose the wrong color): you pay the return shipping cost. Original shipping was free, so nothing is deducted for it.
- Damaged, defective or incorrect item: there is no cost to you. See the section below.
How to return an item
- Email contact@95trends.com with the subject "Return + your order number" and tell us which item you want to return and why.
- We will reply within 1 business day to confirm your return and the return address.
- Pack the item securely in its original packaging and ship it with a trackable service to:
95 Trends – Returns, 4345 Hewitt Street, Apt G, Greensboro, NC 27407, United States - Email us the tracking number of your return.
Please do not send a return without contacting us first, so we can match the parcel to your order.
Refunds
We inspect returned items within 3 business days of receiving them and email you to confirm the refund. Approved refunds are issued to your original payment method; your bank or card issuer may then take 5–10 business days to show the credit.
Damaged, defective or incorrect items
If your item arrives damaged or defective, or you received the wrong item, email contact@95trends.com within 7 days of delivery with your order number and photos of the item and packaging. We will send you a free replacement or give you a full refund, whichever you prefer. In most cases you will not need to send the item back; if we do need it back, we will email you a prepaid return label at no cost to you.
Exchanges
Because items are printed to order, we handle exchanges as a return plus a new order: return the original item under the 30-day return terms above (customer-paid return shipping for change-of-mind exchanges), and we will ship the replacement item to you with free standard shipping once the return is confirmed.
Order cancellations
You can cancel your order for a full refund by emailing us within 24 hours of placing it, before production starts. After production has started the order cannot be cancelled, but it can still be returned under this policy once delivered.
Contact us
95 Trends (operated by DP Contractor LLC)
4345 Hewitt Street, Apt G, Greensboro, NC 27407, United States
Phone: +1 (336) 450-8687
Email: contact@95trends.com
Support hours: Monday–Friday, 8:00 AM–6:00 PM Eastern Time (ET), excluding U.S. federal holidays. We reply to emails within 1 business day.